Last update : 6h of DECEMBER 2018
We remind you that our "à la carte" tariff grids for the 11 European countries where we operate are available on your "Dashboard". We remind you that it is possible to sign a contract between our two companies (see point 13 of the sales conditions). For this, please contact Joris by email: email@example.com. We remind you that all the prices in our sales conditions are displayed in taxes excluded, you nedd to add +20% of VAT if invoiced in FRANCE.
1. THE PRICES INCLUDE
The reservation and the provision of a supplier (non licensed tour guide, licensed tour guide, tour leader, assistant, driver guide or language assistant), for a minimum duration of 2 hours, and the language chosen. The ability to change the mission 2 times free of charge (possible change of language, duration, content, start time, and date).
2. THE PRICES DO NOT INCLUDE
Telephone support outside open office hours (from April to September inclusive, Monday to Saturday from 9 am to 6:30 pm, and from October to March inclusive from Monday to Friday from 9 am to 5pm). All the extras like transport or lodging… are at your charge, except if stated by us before. We do not take care and/or do not purchase tickets, neither we book a “right to speak” (except exception, see point 7 of the sales conditions).
3. TYPES OF SERVICES SOLD
"Licensed Tour Guide" : patented professional leading tours on site, monument or in a museum, in a chosen language, in order to help to discover the attractions of a cultural or natural heritage… “Non Licensed Tour Guide” : non licensed professional that lead external sightseeing tours. “Tour Leader” : professional licensed or not, for coaching technical, linguistic and logistical… over a long period (+4 hours of service, or circuit including a hotel night minimum). “Assistant” : professional licensed or not inserted for the technical, linguistic and logistical framework on short term…(coaching stations, airports, hotels…). “Non Licensed Driver Guide” : professional with his own vehicle, with a transport license, but not licensed. “Licensed Driver Guide” : professional with his own vehicle, with a transport license, as well as the tour guide card.
4. PRICES SUPPLEMENT
NIGHT SHIFT supplement : +50% on the hour rate from 23.30 to 6.30. TAXI supplement from 23.30 to 6.30. DOUBLE LANGUAGE MISSION supplement +50%. DOUBLE TOUR supplement for castle/museum mission +30%. The 1st of January and the 1st of May supplement of 100%. Travel costs calculated at real, based on a second class of common transport, or by car at 0.5€ per km. Lunch/dinner break for mission from 5H and more, 20€ excluding taxes if free meal. Service Guide + Biking = +30% on the normal price Minimum of 20% of supplement for any request outside the common or too specific or too technical. Headset system = 3€/pers compulsory for groups over 35 people). From the third modification per mission (change of language, duration, content, starting time, and date) = 25€ per mission.
4.1 EXTRA HOUR(S):
Additional day hour validated on the field by the two parties (client and AKOPSO) Day time (6.31 to 23.29) : Common languages (French, English, German, Italian, Spanish): 50€/hour. Rare languages (Cantonese, Mandarin, Portuguese, Russian, Ukrainian, Japanese, Polish): 60€/hour. Very rare languages (all others not mentioned above): 70€/hour. Night extras: see point 4 of the sales conditions.
Airport assistances, you need to calculate on a 3 hours basis + city/airport shuttle fees. Train stations/hotels assistances, you need to calculate on a 2 hours basis. Concerning guided tours of Versailles with a meeting point on-site, you will be invoiced 1 additional hour. Special dates and particular events, ex : Christmas markets, Lyon Lights Festival, Carnivals…
4.3 FEES FOR DEMANDS MADE OUTSIDE OUR LISTED COUNTRIES
Fees for starting research for countries not listed onto our grids (France, Italy, Spain, Portugal, Switzerland, Germany, Benelux, United Kingdom and Ireland) = 80€. These fees will be paid immediatly by credit card to start the research. They are not refundable.
5. QUOTATION CONFIRMED FROM THE WEBSITE
All quotes sent to the customer and confirmed by him within 48 hours, will entitle him to get a discount of 2% on the total price of the quote excluding fees. For the discount to be applied, the missions must be carried out at +7 days.
6. CUSTOMERS WITHOUT CONTRACT AND WITHOUT DEPOSIT
All non-contract and non-deposit customers must provide us with the data of a credit card to confirm a service, in order to guarantee the payment of extra post services. Indeed the invoices being paid in advance on the forecast, the credit card will make it possible to pay the complements related to the missions been modified.
7. TICKETS FEES
For any support on the group reservation, tickets purchase, a total pre-payment will be ask and management fees will be applied. Booking value (tickets and/or reservation) under 150€, 20€ fees. Booking value (tickets and/or reservation) from 151€ up to 300€, 40€ fees. Booking value (tickets and/or reservation) from +301€, 60€ fees.
8. FEES FOR PRIORITY BOOKINGS -3DAYS BEFORE ARRIVAL
Management fees during opening office time = 50€. Management fees outside opening office time = 100€. These fees will be paid immediatly by credit card to start the research. They are not refundable.
9. CONDITIONS FOR GROUPS VISITS
We recommend maximum 30/35 persons per guide for a visit of quality. Over 35 people a second guide will be compulsory, or you will have to organise a headset system! For people with reduced mobility, Akopso cannot be held responsible for a possible difficulty of access in private sites (museums, castles and monuments) as well as in public places. Please inform us of the presence of people with this profile. Delay of the Group: the guide remains waiting for the group during the first hour, if no news from the group, in connection with the time attached to the reservation. In this case, the visit will be shortened to a time equivalent to the delay or, subject to availability of the guide and with the AKOPSO’s agreement, may be extended as much. The delivery will be then increased proportionally on the basis of the rates in effect, and only if AKOPSO gives the green light to the guide on-site. Delay of the guide: the group is still waiting for the guide during the first half hour. Subject to the availability of the guide, the visit may be extended to the delay time. In case of disagreement or impossibility, the visit will be shortened equivalent delay time and will give rise to a proportional reduction for the client on the basis of the rates in effect. Beyond half an hour of delay, the group is entitled to cancel the visit and to claim compensation which may not exceed the full price of the visit originally scheduled.
10. MISSIONS OPTIONS
These options do not concern customers who have signed a contract (+50K € of turnover/year), and to customers who have a current series. We mean by series a set of 6 identical minimum missions under the same reference.
Option: "Free cancellation insurance until D-3"; the cost is 50€ by reference.
Option: "Telephone assistance #1", this option can be taken before the mission, its cost is 40€ by reference.
Option: "Telephone assistance #2", this option is only possible when a mission takes place on the ground at the time of the call, its cost is 100€ by reference. Immediate payment by credit card to start our intervention. ") }}
For both telephone assistance, our response time following a voice message left or sms: maximum 30 minutes. The two telephone assistances do not guarantee positive results, but we assure you to make every effort to solve the problem. We will work for 2 hours to give you a solution. If we do not respond within 30 minutes, we will refund telephone option #1 (not applicable to telephone option #2), and full service if it has not occurred, as well as a 30% discount on your next equivalent request.
On certain missions, AKOPSO reserves the right to charge you the telephone option #1 automatically, in view of its experience on the field. If the telephone assistance #1 billed automatically is not used during the mission, you can use this amount as a CREDIT NOTE on a future mission.
11. PAYMENT CONDITIONS FOR CUSTOMERS WITHOUT DEPOSIT & WITHOUT CONTRACT
PRE PAYMENT 100% COMPULSORY FOR ALL MISSIONS! Any customer who has not registered a deposit or who has not signed a contract, must pay the full mission no later than 8 days before the start of it. If the payment is not received by AKOPSO, AKOPSO reserves the right to cancel the service.
11.1 PAYMENT CONDITIONS FOR CUSTOMERS WITH DEPOSIT
The deposit is a sum of money paid into AKOPSO's bank account. All missions paid with deposit allows to have the coordinates of the supplier in real time.
The amount paid must be at least 1000€, this deposit does not allow tariff reduction. On the other hand, a deposit of 3000€ allows you to benefit from a discount of 3%.
12. MEANS OF PAYMENT POSSIBLE
By wire transfer, by credit card “VISA” or "MASTERCARD" (we will apply bank fees of 2% on the total of the booking for credit card and wire transfer that are outside the EEC). By french check only.
13. DELAYS PENALTIES OF PAYMENT FOR CUSTOMERS WITH CONTRACT
The penalties delays are applied since the 31st day after the service with a rate of interest of 5% every month, of the total amount of the invoice. On the top of that, a sum compensation for recovery costs of 40€ according to article D. 441 - 5 of the commercial code will de added.
14. CANCELLATION PROCEDURE
It is imperative to tell AKOPSO about you cancellation by email firstname.lastname@example.org and by phone at the +33 4 69 96 90 50. All bookings already paid and cancelled over 7 days, will be refunded by a CREDIT NOTE ONLY, valid for a period of 12 months.
15. CANCELLATION FEES CLIENTS WITHOUT CONTRACT
Over 7 days : no fees hold. From 7 to 4 days : 30% of the total of the booking. 3 days and less : 100% of the total of the booking.
16. NO SHOW AND CANCELLATION FROM THE BEHALF OF AKOPSO
Illness or accident from the supplier, conditions of non security of the customers, or in the case of force majeure (strike of means of transportation, riots, attacks, storms, etc.), AKOPSO can have the obligation to cancel the booking that you have made. AKOPSO will do what it can to propose you an alternative service. In the event of definitive cancellation by AKOPSO and the supplier's NO SHOW scheduled for the mission, no sum will be deducted/cashed, a refund of the service concerned will be made within 15 days and you will not be able to claim no compensation for injury (unless the customer has subscribed to the telephone option #1, see point 10 of the sales conditions).
17. CLAIM DURING THE MISSION
Customers who want to change (replace) and therefore cancel a guide/tour leader/assistant the same day as the service or circuit evoking the incompatibility or lack of skills, while the professional has started its work and therefor moved onto the place, cannot ask a full refund from AKOPSO. AKOPSO will always retain 50% of the price of the first service to repay transport costs spent by the professional and also for the time spent by it. If AKOPSO finds a real flaw (psychic level of language/disability problem) the service will be refunded 100%. The customer who wishes to change a professional must occur within two hours after the start of the service to be admissible.
18. COMPLAINT/AFTER SALE
AKOPSO will take into consideration each note and comment that you would like to make us. Depending the importance of the remark, we will try to give you an answer to your expectation. For that, please send us by mail your comments at this address : email@example.com. The comments must be sent within the 15 days after the service in order to be considered.
19. RELATIONSHIP OF SUBORDINATION/BUSINESS PROVIDER
AKOPSO employ at the vacation or contract-out for every mission a tour guide, a tour leader and an assistant who will do the mission for you. Of course AKOPSO has put years to constituted a file worth it and we’re investing 100% in order to find the professional adapted to your needs, either online or by our operational office. as we had unfortunate practices, which are to get in contact directly with the supplier after we have issued its coordinates, be aware that this behavior can engender a prosecution of commercial law (Tribunal de Commerce de Chambéry/SAVOIE) you’ll have to pay damages and interest to AKOPSO. This is a penal clause valued at 50% of the annual volume of case.