You will find hereunder videos in english and spanish showing how the site works.
English : How to find a tour guide
Español : Como reservar un guía turístico
English : Finalise your booking
GENERAL INFORMATION
How do you recruit professionals on the site ?
We recruit each professional after having seen and/or heard at least once. We are anxious to make available for you professionals as "partners" to meet our quality requirements. Each professional has been trained to update its planning for availability.
What mean the logos as "Bus Excursion", "Walking Tour" ?
The appearance of the logos above the description of the visit indicates the suggested means of transport to carry out the chosen visit. If you want to make that same visit with another means of transport, it is your responsibility to rent and reserve the vehicle necessary. For technical reasons we are limited to two possibilities. Please indicate upon confirmation of the reservation in the dedicated space 5 "Information Client" by what means of transport will you do the visit !
What does "common languages", "rare languages" and "very rare languages" mean ?
"Common languages", includes language easy to find on the market of french guidance, it relates to : french, English, German, Spanish and Italian. "Rare languages", includes language less easy to find on the market of french guidance, it relates to : Portuguese, Russian, Chinese, Polish. "Very rare languages", includes language very difficult to find on the market of french guidance, they concern all others not mentioned, and may be examples: Japanese, Greek, Swedish, Arabic ...
What are the travel roundtrip costs ?
The travel roundtrip costs are those of the guide or leader chosen for a visit. These costs are calculated from his place of life to the point of appointment. They correspond to the amount of expenditure incurred for coming to do the visit : transport, private car and so on...
How is the conduct and/or content of the visit realised ?
The visits descriptions given are
mainly historical. By default the title of the visit determines its conduct
and/or content.
What does the "right to speak" in a site, museum, monument, castle mean ?
The "right to speak" is a reservation (official authorization), to browse a site, museum, monument or castle to make a tour with an outside professional instead. This "right to speak" can be applied for a visiting group or individual visit. It may be free or payable, but in all cases mandatory and regulated. It is synonymous to speak aloud in the enclosed area visited. Only authorized : conservatives, teachers with their students, interpreters, guides (national or regional) and speakers, licenced with a professional card issued in France by the Ministries of Tourism and Culture. This "right to speak" is only valid for the duration of the visit. Each site, museum, monument or castle has its own policy and regulation.
DETAIL MY RESERVATION
How to modify slightly the conduct and/or content of the visit ?
After performing the complete reservation of the service desired, you will receive a confirmation email where all elements will be notified and the coordinates of the professional. You will then need to make contact with him to advise you, and depending on your desires, he will validate whether the new process and/or content of the visit. Example of a slight modification : time to visit a place, order of the visit...
Should we fill the place for the meeting place ?
The meeting place is essential so that you can easily find the guide. Some proposals will be made by default, you will have to choose one mandatory when entering all the document. For extra security, specify the exact location with complete address if it is a hotel for example (postcode, phone number, etc.).
How can we add additional information on my reservation ?
At the time of the final booking validation (fill in coordinates, means of payment, meeting place, etc.), you will have the possibility in the "Information Client" part, to give the items you want, in a free field. This in order to transmit as soon as possible to the professional of guidance, through the confirmation email, all the important things he needs to know to carry out the visit reserved.
How to modify/cancel my reservation ?
To modify/cancel your reservation, you must send us an email with the reservation number in order to be treated. A fee will be applied in relation to our cancellation policy.
SPECIFIC/IMPORTANT DEMANDS
I'd like to change the point of departure and/or arrival of the visit ?
For that you need to send us an email upstream of the reservation. This request will be dealt such as a "tailored one", which may involve a different rate.
Do you propose temporary exhibitions ?
We propose the possibility to book a guide-interpreter for temporary exhibitions in many cases. The management of schedules is very specific to each institution, it is safer for us to manage by email each demand with a description of your needs exactly. The title of the exhibition, date and language of the visit are the 3 elements minimum so that we can react promptly.
How to book visits during more than 1 day (tour) ?
For these specific demands, thank you to write us an email specifying exactly your needs. The language, date, venue and duration are the 4 elements minimum so that we can react promptly.
Do you offer translation services on the site ?
We do not offer this kind of online service. However, we can find a solution if you send us an email specifying exactly your needs.
How can I do a visit with the same guide ?
To make a new visit with the same guide, thank you to write us an email specifying exactly your needs, including the name of the professional desired. The language, date, venue and duration are the 4 elements minimum in order for us to help you as soon as possible.
TECHNICAL INFORMATION
If I want to pay with a credit card, is the website secured enough ?
We are committed to ensuring the security of personal data via strict procedures within our company. For data collected online, we use SSL (Secure Socket Layer) which ensures a high level of protection. So on this site, the transaction and payment online is secure, that is why you will be directed to the website of our partner bank "Banque Populaire" while you are confirming your booking.
At the end of your order when you enter your credit card number, the search authorization is automatically transmitted in encrypted mode. All information is encrypted and transmitted confidentiality and security of your transactions are guaranteed. All banking transactions are done via the payment system CyberPlus from "Banque Populaire".
Credit cards authorised are :
CUSTOMER SATISFACTION SURVEY
Help us improve!
Thank you very much for spending a few minutes answering this short survey (6 questions).
The information provided will be very useful to improve our service. Your answers will remain confidential and will only be used by the agency AKOPSO.
